Carolina Collision Center at Volvo Cars Winston Salem

Laura Allred 5 months ago

We have dealt with two cars with this company. Best customer service I’ve dealt with. Very good at explaining everything. Very good at returning phone calls very consistent.

Teresa clodfelter 6 months ago

I used Carolina Collision Center at Volvo per our insurance and they did a wonderful job. My car is 11 years old and it looked brand new when I picked it up. They sent me several updates on the progress of my car and was always friendly and helpful. I highly recommend them and would definitely use them again if needed.

Mary Miller 8 months ago

Amazing service! Carolina Collision has repaired several of our cars and they always do wonderful work. My car came back to me looking brand new and it's 8 years old! The communication and service is outstanding. I wouldn't go anywhere else.

Drake Shreve a year ago

Avoid This Dealership and Collision Center — Take Your Business Elsewhere! I want to start by saying that I love my Volvo XC90. It’s a fantastic vehicle and has served me well — but if you’re considering purchasing one, do yourself a favor and go to the Greensboro dealership instead. I purchased my car from this location two years ago and have consistently brought it in for regular maintenance, including every oil change, trusting that I’d receive reliable service from a certified Volvo center. That trust was completely broken earlier this year. In January, I hit a deer, causing damage to the front of my vehicle. Knowing that Carolina Collision was a Volvo-certified repair center, I brought my vehicle there, expecting the work to be done correctly and professionally. Unfortunately, the next four months were an absolute nightmare. The initial repair was rushed and incomplete. From the beginning, I questioned the $13,000 repair estimate — especially considering the visible damage. They replaced my radiator and several HVAC components, but as soon as I picked up my vehicle, I noticed a strange noise when the A/C was running. I brought this up to the manager at the collision center,

STEVE KUCHURIS 3 years ago

I was involved in a rear end collision with my Volvo XC60 R-Design in July. I wanted a shop that was Certified by Volvo to ensure the repairs were done to factory standards. Joe, Brenda, and everyone at the shop were friendly and knowledgeable. I was way out of my way and a 3 hour round trip drive from Raleigh, but it was worth it. There was a minor issue when I initially picked up the car but they took care of it immediately and went out of their way to make it right and to accommodate my schedule. Overall, the repair was great and the metallic Bursting Blue paint color and orange peel match were also good. They even fully cleaned the interior and waxed the exterior for me. I recommend them to any Volvo owner.